Daniel Sousa Rocha

Tata Consultancy Services

Senior ServiceNow Developer

Since Jun 2023

Company that offers consulting and outsourcing for the development of digital solutions. I work with ITSM, CMDB, Service Portal, Knowledge Base and UI Builder. My main tasks involve:

• Constant communication in English with the client and the global team
• Development of new features and general customer support
• Integrations with client's internal systems
• CMDB and Assets management
• Configuration and customization of entire Service Portal
• Configuration of Virtual Agent topics and NLU
• Collect technical requirements and document solutions
• Offer support to the support team and evaluate the quality of their work

Main technology used:
ServiceNow

Accenture

Senior ServiceNow Developer

Aug 2022 - Jun 2023

As a Senior ServiceNow developer, I was part of the global team developing and providing support for a finance project at Heineken. My main tasks involved:

• Constant communication in English with Heineken team and global technical team to understand, refine business requirements and develop new features.
• Configuration and customization of Business Rules, UI Actions, Client Scripts, Scheduled Jobs, Inbound Actions, ACLs, Service Portal and Flow Designer
• Provide support for all features

Main technology used:
ServiceNow

EDS - Extreme Digital Solutions

ServiceNow Developer

Aug 2018 - Aug 2022

Company that offers consulting and outsourcing for developing, system integrations and customer relationship solutions.

With the use of Oracle technologies, I work as a technology consultant, providing digital solutions to clients in the public sector, such as Dataprev.

Main technologies used:
ServiceNow, Oracle Service Cloud (Right Now)

EMD - Growth Hacking

Full Stack Developer

Sep 2015 - Jul 2018

As a Full Stack Developer in this digital agency, I participated in the analysis of website development, as well as the definition of business rules in digital marketing actions.

In addition to development, I was involved in the implementation and maintenance (front-end and back-end) of content management systems (CMS) and e-commerces such as:

• Folha Dirigida, website of news and video for students (video streaming) with a custom admin panel, created from the ground up, to suit the specific needs of the company;
• Atelier Gourmand, website of gourmet recipes and video-courses about gastronomy (video streaming), that also included a custom admin panel created from the ground up to suit specific needs;
• Agenda Black, social and private network. Used for exchange of exclusive information among the participants.

Main technologies used:
PHP, Laravel, Javascript, jQuery, AngularJS, React, Bootstrap, SASS, MySQL, Gulp and Git.

Go2Web

Full Stack Developer

Jun 2013 - Aug 2015

As a Full Stack developer in this digital agency, I participated in the analysis of website development, as well as the definition of business rules in digital marketing actions.

In addition to development, I was involved in the implementation and maintenance (front-end and back-end) of its own content management system (CMS) and e-commerces with:

• Aventura Entretenimento, CMS about the next national musical being produced;
• Uma Gota No Oceano, social network for people engaged in social and environmental issues;
• Itspaper, e-commerce for school supplies;
• Greenpeople, e-commerce for detox juice and natural food;
• FEERJ, website about news and horse racing competitions;

Main technologies used:
ASP, PHP, jQuery, CSS, SQL Server e SVN

Cimento Tupi

Technical Support Specialist

Sep 2012 - Jun 2013

Company situaded in the cement industry. As an intern, my job was to make sure that every computer in the company was functioning correclty.

My tasks involved the following:

• fix performance issues on the computers
• fix physical problems that could occur on the computers
• automate common tasks
• travel to the company subsidiaries, in others states, and fix their computers

Main technologies used:
Microsoft Access, Microsoft Excel